CK99 Privacy Policy

1 Introduction

This Privacy Policy applies to all users of ck99, accessible at ck99.asia. It covers the ck99 website, the ck99 mobile app, and all services provided through the platform. By registering an account or using ck99 in any capacity, you acknowledge that you have read and understood this policy.

ck99 is committed to protecting the privacy of every player on the platform. We understand that Bangladesh players value their personal information and expect it to be handled responsibly. This policy is written in plain language so you know exactly what is happening with your data — no legal jargon, no vague statements.

2 Data We Collect

ck99 collects the following categories of personal data from players:

ck99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation.

3 How We Collect Data

ck99 collects your personal data through the following channels:

• Direct registration — when you create a ck99 account and fill in your details.
• Transactions — when you make a deposit or request a withdrawal through ck99.
• Gameplay activity — automatically recorded as you use games on the ck99 platform.
• Support interactions — when you contact ck99 via live chat or email.
• Cookies and tracking — automatically collected when you browse ck99.asia or use the app.
• Verification processes — when you submit identity documents for account verification.

ck99 does not purchase personal data from data brokers or any third-party data sources. All data held by ck99 is collected directly from you or generated through your use of the platform.

4 How We Use Your Data

ck99 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

• To create and manage your ck99 account.
• To verify your identity and confirm you meet the eligibility requirements.
• To process deposits and withdrawals securely and accurately.
• To detect and prevent fraud, money laundering, and other prohibited activity.
• To provide customer support and resolve disputes.
• To send you important account notifications such as deposit confirmations and security alerts.
• To personalise your experience on ck99 based on your gameplay preferences.
• To comply with legal and regulatory obligations applicable to ck99.
• To monitor responsible gaming indicators and intervene where necessary.
• To improve the ck99 platform through analysis of aggregated, anonymised usage data.

5 Data Sharing

ck99 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — your financial data is shared with bKash, Nagad, and Rocket solely to process your transactions.
• Identity verification providers — your identity documents may be shared with a third-party verification service to confirm your eligibility.
• Fraud prevention services — technical and usage data may be shared with fraud detection partners to protect the integrity of the ck99 platform.
• Legal authorities — ck99 will disclose personal data to law enforcement or regulatory bodies when required to do so by law.
• Business transfers — in the event of a merger or acquisition, your data may be transferred to the new entity, which will be bound by this privacy policy.

All third parties who receive data from ck99 are contractually required to handle it securely and use it only for the specific purpose for which it was shared. ck99 does not permit third parties to use your data for their own marketing purposes.

6 Payment Data

ck99 takes the security of your financial information very seriously. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, your payment account details are transmitted using encrypted connections. ck99 stores only the minimum payment information required to process transactions and comply with anti-money laundering obligations.

• Full payment account credentials are never stored in plain text on ck99 servers.
• ck99 staff cannot view your full mobile banking PIN or password.
• Transaction records are retained for the period required by applicable financial regulations.
• ck99 may request additional documentation for large transactions as part of our anti-money laundering procedures.

7 Cookies & Tracking

ck99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit ck99.asia.

• Essential cookies — required for the ck99 platform to function. These cannot be disabled.
• Session cookies — keep you logged in during your ck99 session and expire when you close your browser.
• Analytics cookies — help ck99 understand how players navigate the site so we can improve the experience.
• Preference cookies — remember your language and display settings on ck99.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ck99, but some features may not work as intended. ck99 does not use third-party advertising cookies or cross-site tracking technologies.

8 Data Retention

ck99 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal obligations that apply to it.

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for the period required by applicable financial laws.
• Support communications are retained for two years after the last interaction.
• Technical and usage data is retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, ck99 securely deletes or anonymises it. You may request early deletion of certain data categories by contacting support, subject to any overriding legal retention obligations.

9 Data Security

ck99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and ck99 servers.
• Encrypted storage for sensitive data fields including identity and payment information.
• Role-based access controls ensuring only authorised staff can access personal data.
• Regular security audits and vulnerability assessments of the ck99 platform.
• Two-factor authentication options for player accounts.
• Automated monitoring systems that flag unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. If you suspect your ck99 account has been compromised, contact support immediately via live chat so we can take protective action.

10 Your Rights

As a ck99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact ck99 support via live chat or email at [email protected].

11 Minors

ck99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on ck99, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting all associated personal data.

ck99 uses age verification procedures during registration and may request additional proof of age at any point. These measures are in place to protect minors and to comply with responsible gaming obligations.

12 Policy Changes

ck99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated date at the top of this page will be revised. For significant changes, ck99 will notify registered players via their account contact details.

We encourage you to review this Privacy Policy periodically. Continued use of ck99 after any update constitutes your acceptance of the revised policy. If you disagree with any change, you should stop using ck99 and contact support to close your account and request data deletion.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ck99 has handled your personal information, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly on ck99.asia — the fastest way to reach us.
• Email: [email protected] — for data requests and privacy concerns.